In Good Company Speaks Up at AppFolio FUTURE in San Diego

At the recent AppFolio FUTURE Conference in sunny San Diego, one session stood out for its perfect blend of real-world experience, measurable results, and a genuine passion for putting residents first. Erica Sauer, Corporate Coordinator at In Good Company Residential Property Management, took the stage to deliver the presentation: “From Burden to Breakthrough: Optimize Delinquency Processes with Automation.”

Since 2019, Erica’s been a driving force at In Good Company, earning three finalist spots for the Corporate Team Member of the Year Award from the Indiana Apartment Association. With In Good Company an AppFolio client since 2023, Erica brought the audience a compelling case study straight from the front lines of multifamily operations.

What truly resonated throughout Erica’s session was the idea that In Good Company’s philosophy of automation isn’t about replacing the human touch, it’s about freeing teams to deliver better service. By removing repetitive manual work IGC teams can focus on what matters: building relationships, solving real problems, and creating communities that our residents love.

As Erica shared, “When residents can pay their rent easily and securely from their phones, when payment plans are fair and automated, and when our team isn’t drowning in paperwork, everyone wins. Residents feel respected, cash flow improves, and our teams get to do the meaningful work they signed up for.”

If you missed Erica Sauer at AppFolio FUTURE Conference this year, you missed one of the most practical, results-driven, and resident-centered sessions of the conference. Her story is proof that with the right tools and the right mindset, delinquency management doesn’t have to be a burden. It can signal a genuine breakthrough. 

Here’s to more industry leaders like In Good Company showing us that the future of property management isn’t just automated, it’s human.