igcre-corporate

A Heartfelt Celebration: Our 20th Annual Christmas Luncheon at Gamba Ristorante

Fri, 12 Dec 2025 23:09:26 GMT

A Heartfelt Celebration: Our 20th Annual Christmas Luncheon at Gamba Ristorante

Every December, something truly special happens at IGC. For two decades now, our team has come together at the elegant Gamba Ristorante in Merrillville, Indiana, for our annual Christmas luncheon—a tradition that has become tone of the highlights of our year.

This year marked our 20th anniversary of this cherished gathering, and once again, the room was filled with the people who make IGC what it is: almost every team member, along with many of our valued IGC partners and vendors who have walked alongside us through the years. It’s more than a meal—it’s a family reunion.

As always, we took time to proudly celebrate our Indiana Apartment Association award finalists and winners. Seeing the talent, dedication, and excellence of our people recognized on a statewide level never gets old. These honors belong to every person who shows up day after day with passion and commitment.

We also paused to honor something even closer to our hearts: loyalty. This year, we recognized more than 55 team members who have given 5, 10, 15, 20, 25, 30, and even over 35 years to the IGC family. Fifty-five individuals—and that number keeps growing. Each milestone acknowledged is a reminder of the trust, and dedication that define our culture.

And then came the speeches.

If you’ve ever been in that room, you know what I mean. This year’s words of gratitude were deep, raw, and powerful. Colleagues stood up and spoke from the heart about what IGC means to them, about the people who have mentored them, supported them, and believed in them. It was one of those rare times when you feel the full weight of belonging to something bigger than yourself.

Twenty years of this tradition. Twenty years of breaking bread together, laughing together, crying together, and celebrating the extraordinary people who make IGC feel like home.

To every team member, past and present—thank you. To our partners and vendors who join us year after year—thank you. And to everyone who shared their heart in that room this December—thank you for reminding us why we do what we do.

Here’s to 20 more years of this beautiful tradition.

With gratitude, The IGC Family

In Good Company Speaks Up at AppFolio FUTURE in San Diego

Fri, 12 Dec 2025 21:27:02 GMT

In Good Company Speaks Up at AppFolio FUTURE in San Diego

At the recent AppFolio FUTURE Conference in sunny San Diego, one session stood out for its perfect blend of real-world experience, measurable results, and a genuine passion for putting residents first. Erica Sauer, Corporate Coordinator at In Good Company Residential Property Management, took the stage to deliver the presentation: “ From Burden to Breakthrough: Optimize Delinquency Processes with Automation. ”

Since 2019, Erica’s been a driving force at In Good Company, earning three finalist spots for the Corporate Team Member of the Year Award from the Indiana Apartment Association. With In Good Company an AppFolio client since 2023, Erica brought the audience a compelling case study straight from the front lines of multifamily operations.

What truly resonated throughout Erica’s session was the idea that In Good Company’s philosophy of automation isn’t about replacing the human touch, it’s about freeing teams to deliver better service. By removing repetitive manual work IGC teams can focus on what matters: building relationships, solving real problems, and creating communities that our residents love.

As Erica shared, “When residents can pay their rent easily and securely from their phones, when payment plans are fair and automated, and when our team isn’t drowning in paperwork, everyone wins. Residents feel respected, cash flow improves, and our teams get to do the meaningful work they signed up for.”

If you missed Erica Sauer at AppFolio FUTURE Conference this year, you missed one of the most practical, results-driven, and resident-centered sessions of the conference. Her story is proof that with the right tools and the right mindset, delinquency management doesn’t have to be a burden. It can signal a genuine breakthrough.

Here’s to more industry leaders like In Good Company showing us that the future of property management isn’t just automated, it’s human.

Excellence in Property Management: Spotlight on In Good Company (IGC)

Fri, 12 Dec 2025 21:22:28 GMT

Excellence in Property Management: Spotlight on In Good Company (IGC)

In the competitive world of property management, few companies stand out for their consistent excellence and dedication to residents. In Good Company Property Management, known to the industry as IGC, is one such leader. Specializing in multi-family residential properties in Northern and Northwest Indiana, they have delivered excellence across the board since 2005.

IGC has built a reputation that goes beyond mere management—they create communities where people truly feel at home.

Figure 1 - IGC Awarded 2023 IAA Management Co of The Year Award

A Legacy of Recognition: Three-Time Award Winning IGC

What sets IGC apart is their impressive track record of industry accolades. They have been honored as the "Property Management Company of the Year" by the Indiana Apartment Association (IAA) not once, but three times. 2011, 2015, and 2023. This repeated recognition demonstrates leadership in an industry where resident satisfaction and operational excellence are paramount.

These awards aren't just trophies on a shelf; they reflect years of hard work and a focus on innovation in resident care. From their early wins to their latest triumph, IGC has consistently raised the bar for what property management should provide in the multi-family industry.

Commitment to "REAL HOSPITALITY"

At the heart of IGC's philosophy is what they call "REAL HOSPITALITY." This isn't a buzzword, it's a promise broken down into three key pillars: real people, real quality, and real caring. Whether you're a resident or an employee, IGC ensures that every interaction is genuine and supportive.

Their services cover comprehensive multi-family property management, including:

Immaculate Maintenance and Landscaping: IGC maintains resort-like standards for grounds and enhanced curb appeal, with an "immediate response" policy for any maintenance needs. Uniformed professionals handle everything courteously and competently.
Resident-Focused Hospitality: Management teams are trained to prioritize resident satisfaction, making sure everyone feels valued. They go the extra mile to "make it right" in every situation.
Quality Apartment Homes: Properties feature a variety of designs, sizes, and amenities, all kept to high standards of cleanliness and functionality upon move-in.

IGC manages thoughtfully curated apartment communities throughout Northwest Indiana, emphasizing beautifully maintained environments that enhance daily living.

Why Choose In Good Company for a Home or for a Career?

For property owners and residents alike, IGC offers more than just management—they provide peace of mind. Their proven, trained, and passionate teams ensure high customer service ratings and a focus on long-term satisfaction. In an era where housing is about more than four walls, IGC's approach turns apartments into welcoming homes.

If you're in Northwest Indiana and seeking top-tier property management, IGC's track record speaks for itself. Find out what it means to be "In Good Company" across our region.

Advancing Talent in Multifamily Housing: Introducing the “A Good Move” Scholarship Program by In Good Company.

Fri, 12 Dec 2025 21:14:58 GMT

Advancing Talent in Multifamily Housing: Introducing the “A Good Move” Scholarship Program by In Good Company.

In the dynamic world of multifamily housing, success isn't just about the properties, it's about the people who make them thrive. That’s why we’re happy to announce our partnership with the Indiana Apartment Association to launch the A Good Move Scholarship Program by In Good Company. This initiative is driven by co-owner Jon Hicks whose goal is to empower professionals outside of their organization by fostering personal growth, leadership potential, and job excellence. Jon believes that by investing in education and skill-building, we're not only advancing individual careers but also strengthening our communities as well as the industry as a whole. For those ready to elevate their professional journey, this program isn’t just training, it's a strategic move toward a brighter future.

Why This Program Matters

Progress in the multifamily housing industry depends on people - those who lead with integrity, serve with purpose, and bring excellence to their communities each day. For those ready to take the next step, it’s more than professional development – It’s A Good Move.

Scholarship Opportunities

We're excited to offer three targeted scholarships; each tailored to different roles within the multifamily sector. These programs provide comprehensive training, practical skills, and leadership development. Because the owners of IGC already offer these education opportunities to all their team members, these scholarships are open to any qualifying member of the Indiana Apartment Association, in or outside of In Good Company.

Certified Apartment Manager (CAM)

The CAM Scholarship is ideal for property management professionals aspiring to step into leadership roles. Delivered through the National Apartment Association Education Institute, this program offers in-depth instruction in key areas such as operations, financial performance, marketing, risk management, and employment law. Participants emerge with the tools, perspective, and confidence needed to lead high-performing teams and drive positive outcomes for their communities.

Certificate for Apartment Maintenance Technician (CAMT)

For maintenance personnel looking to sharpen their technical expertise, the CAMT Scholarship delivers hands-on training in essential areas like HVAC, plumbing, appliance repair, electrical systems, and customer service. This program is built for real-world application, equipping professionals with the skills for long-term career advancement and making them invaluable contributors to property performance and resident satisfaction.

SAL Leadership Scholarship

The SAL Leadership Scholarship is for multifamily professionals ready to transition from effective management to visionary leadership. Offered in partnership with In Good Company, this program focuses on emotional intelligence, strategic thinking, and team development. Participants gain insights, confidence, and tools to inspire teams, drive organizational success, and lead purposefully in an ever-evolving industry.

Join the Movement

Whether you're a property manager aiming for the C-suite, a maintenance technician seeking advanced skills, or a leader ready to inspire change, the A Good Move Scholarship Program by In Good Company, in concert with the Indiana Apartment Association, is your pathway forward, helping us all invest in Indiana's multifamily future.

For more information, including application details and eligibility, visit the Careers tab at igcre.com. Let's make A Good Move together!

How In Good Company’s Resident Engagement Drives Retention

Fri, 12 Dec 2025 21:12:22 GMT

How In Good Company’s Resident Engagement Drives Retention

In the competitive world of multi-family housing, retention isn't just about collecting rent—it's about creating a place where residents feel truly at home. At In Good Company, we're mastering the art of turning properties into thriving communities, and the results speak for themselves. We've achieved record-breaking renewal, occupancy, and retention rates by prioritizing resident events, interactions, and recognition. At In Good Company our owner’s bring to life insights on transforming housing from mere brick and mortar into vibrant, connected spaces.

At IGC, we strive to harness the power of resident events to foster connections that last. Resident events are more than just fun gatherings—they're the glue that holds a community together. From summer barbecues and holiday parties to fitness classes and game nights, these activities provide opportunities for residents to interact, form friendships, and build a sense of belonging. Studies show that residents who participate in community events are up to 20% more likely to renew their leases, as they associate their living experience with positive memories and social ties.

At In Good Company, we curate events that cater to diverse interests, ensuring everyone feels included. For instance, our "Neighbor Nights" series encourages casual mingling over shared meals or workshops, turning strangers into neighbors. This focus on engagement not only boosts retention but also enhances overall satisfaction, leading to higher occupancy through word-of-mouth referrals. When residents feel connected, they're less likely to look elsewhere, resulting in renewal rates that consistently exceed industry averages.

We believe interaction and recognition are the heart of resident retention. Beyond events, daily interactions and personal recognition play a pivotal role in retention. Simple acts like greeting residents by name, promptly addressing concerns, or sending personalized thank-you notes can make a world of difference. Recognition programs, such as "Resident of the Month" spotlights or rewards for community contributions, affirm that each individual matters.

These efforts cultivate loyalty by making residents feel valued and heard. In an era where people crave authenticity, acknowledging milestones—like birthdays, anniversaries, or even pet adoptions—strengthens emotional bonds. Our teams at In Good Company are trained to prioritize these interactions, which have directly contributed to our impressive retention metrics. By investing in these personal touches, we've seen occupancy rates soar above 95%, proving that human connection is a key driver in our resident's decision to stay.

At In Good Company our owners truly embrace philosophies that help build resident trust through team responsiveness. One of our core principles at In Good Company is the "never say no" approach to resident requests—as long as they're legal and reasonable. This mindset shifts the dynamic from transactional to trusting, empowering our teams to find creative solutions rather than defaulting to denial. Whether it's accommodating a late-night maintenance emergency call or helping coordinate a package delivery, saying "yes" whenever possible demonstrates that we prioritize resident needs.

Our residents know their voices are respected and their concerns won't be dismissed. Trust, in turn, leads to higher retention, with residents feeling secure in their choice of home. We've seen this play out in our communities, where proactive problem-solving has reduced turnover by fostering long-term relationships. It's not about being permissive; it's about being partners in creating a positive living experience.

In Good Company community teams know the reputation of impersonal "apartment complexes," but also know it doesn't have to be that way. The key is shifting the focus from property management to community building. This means designing shared spaces like clubhouses, co-working areas, or community zones that encourage organic interactions. It also involves leveraging technology, such as resident apps for account management, event RSVPs and feedback, to keep everyone connected.

At In Good Company, we view each community as a mini-neighborhood. By interacting with residents, we ensure the community evolves with its people. This holistic approach has been instrumental in our success, earning us the IAA's top honors and delivering record renewal rates of over 70%. When housing feels like a community, residents aren't just tenants—they're invested members who choose to stay year after year.

Our commitment to these strategies isn't just talk; it's backed by results. As a three-time IAA Property Management Company of the Year winner, In Good Company has consistently hit benchmarks that set us apart: renewal rates exceeding industry standards, occupancy levels that maximize revenue, and retention that minimizes vacancies. By emphasizing events, interactions, recognition, and our "never say no" ethos, we've created environments where residents thrive—and our business does too.

Ami Atchison Just Won Indiana’s Toughest Award – Here’s Why We’re Not Surprised

Mon, 24 Nov 2025 21:09:30 GMT

Ami Atchison Just Won Indiana’s Toughest Award – Here’s Why We’re Not Surprised

Five years ago, Ami Atchison walked through the door at In Good Company. Last week, she walked across a stage to accept the 2025 Assistant Property Manager of the Year award from the Indiana Apartment Association. Here’s why we can’t wait to share why we’re so thrilled.

First, at In Good Company (IGC), we pride ourselves on not only building exceptional multifamily communities, but lasting relationships grounded in trust, innovation, and unwavering dedication to quality and care. Which means this isn't just a win for Ami, it's a testament to the heart and hustle that define our team. Her performance and award align perfectly with IGC's ethos of Real Hospitality and have helped us win the 2023 IAA Management Company of the Year, our third win in this category.

Ami’s talents, a cornerstone of IGC’s excellence, helps elevate properties across Northwest Indiana. In a role that demands extreme multi-tasking, she consistently overachieves. She once inherited a community with 40+ vacancies and a waiting list of zero. Today? Fully leased and an actual waiting list. Residents call her by name in the hallway. Maintenance techs fight to be on her team. And somehow, she still finds time to make every new resident feel like they’re coming home to family.

But let's talk about the award itself, which draws fierce competition across Indiana. The IAA's Assistant Property Manager of the Year is part of the organization's renowned Gold Medallion Awards, which are legendary in multifamily circles. Think ‘Oscars,’ but with rent rolls instead of red carpets. The Assistant Property Manager category requirements are especially brutal. Judges comb through occupancy gains, resident survey scores, teammate testimonials, and real-world impact. Very few make the finalist list. Even fewer go home with the trophy.

And Ami didn’t just win. She dominated.

We should share that the field of nominees is huge, with hundreds of submissions narrowed down to a handful of finalists. Past recipients have gone on to shape the future of property management in corporate leadership roles, and the award carries weight that opens doors to mentorship, speaking engagements, and significant promotion within IAA. To put this in context, the IAA is part of a larger organization that represents over 1,000 member companies managing more than 200,000 apartment homes statewide. Ami's victory places her among an elite group of trailblazers who've redefined what it means to serve with passion and precision.

Ami, your win inspires us all and reinforces that at IGC, being In Good Company starts with great people like you who turn the "impossible" into "incredible." Thank you and congratulations!

Want to join a team that's as rewarding as it is dynamic? Check out our open roles at igcre.com/careers . And if you're a resident or prospective one, drop us a line—we'd love to chat about how we're making Northwest Indiana feel like home.